Refund policy

Welcome to Gleam Lights!
We want you to be completely satisfied with your purchase of our exquisite wide range of fancy lights and chandeliers. Please review our refund policy below:

  1. Damaged or Defective Products:

    • We take great care in ensuring that our products are of the highest quality and are packaged securely for delivery. However, in the rare event that you receive a damaged or defective product, we are happy to offer a refund or replacement.
    • Please inspect your order carefully upon delivery. If you notice any damage or defects, please notify the delivery personnel immediately and refuse to accept the delivery. Then, contact our customer service team within 24 hours of delivery to report the issue and initiate the refund or replacement process.
    • We may request photographic evidence of the damage or defect to expedite the resolution process.

  2. Change of Mind:

    • We understand that sometimes a product may not meet your expectations or preferences. If you have a change of mind about your purchase, we offer refunds for unused, unopened, and undamaged products within 2 days of delivery and a cost to be paid.
    • To initiate a refund for a change of mind, please contact our customer service team to request a return authorization. You will be responsible for return shipping costs, and the product must be returned in its original packaging and condition.

  3. Refund Processing:

    • Once your return is received and inspected, we will send you an email notification to inform you of the approval or rejection of your refund.
    • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-8 business days.

  4. Contact Us:

    • If you have any questions about our refund policy or need assistance with a return, please don't hesitate to contact our customer service team at [contact information].

Please note that our refund policy is subject to change without prior notice. We reserve the right to refuse refunds or returns if the product is not returned in accordance with our policy.

Thank you for choosing Gleam Lights for your lighting needs!